FAQs

What are your shipping policies?

For shipping information please see here.

How do I request a catalog?

Just call (800) 253-3663 to request a catalog, or request a catalog online.

How can I be sure an item is in stock?

If an item is out of stock or backordered, there will be an alert on the item’s page that says “** This product is currently on backorder.”

How can I check on the status of an order placed online?

If you have an online account , you can check your order status by logging into your account. Click the “Log In” link at the top of the page. The Account Dashboard will show you your recent orders and their status. You may also click the “My Orders” link on the left-side navigation to see all orders.

If you checked out as a guest without creating an online account, you may call our Customer Service Department at
(866) 253.5317, Monday – Friday, 8am – 5pm to check on the status of your order. 

What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, American Express and Discover Credit Cards.

Is the credit card information I submit secure?

Your security is as important to us as your order. All of your personal credit card information is kept strictly confidential and is sent to us using Secure Socket Layer (SSL) encryption, a process that scrambles the numbers so that they are unreadable.

You can always tell when your browser is secure by the unbroken lock icon in the lower right hand of your screen.

When shopping on our site, you have entered the secured area once you add an item to your shopping cart. The lock will appear on your browser window.

How do I change or cancel my order?

To change or cancel an order, call our Customer Service Department at (866) 253-5317, Monday – Friday, 8 a.m. – 5 p.m.

How is sales tax calculated?

Applicable State & Local Taxes will be charged for orders with destination addresses in North Carolina, South Carolina or Virginia.

What if I need to contact you after I place my order?

Should you need to contact us regarding your order after you receive your email confirmation, please email us at orders@southernseason.com or call (866) 253-5317. Please reference your confirmation order number in your communications with us. In an effort to process your order and ship according to the guarantee we’ve made to you, we move quickly. We may be unable to change your order, including address and shipping changes, once your order is processed.

What if my package is damaged in shipping?

In case of a damaged shipment, be sure to save everything, including the shipping carton. Shipments are insured for the full purchase value. 

What is Southern Season’s return policy?

Returns within 90 days

An original receipt or gift receipt is required for all returns of non-defective items.  They can be returned within 90 days with a receipt if you are not completely satisfied with the product or the product has not been used. Returns with the original purchase receipt will be processed to their original form of payment. If a check was the original form of payment it will be refunded as cash 20 days or greater after the original purchase date.  Returns with a gift receipt will be exchanged or refunded with a store credit for the value indicated on the gift receipt.     

Defective Merchandise

If the product you purchased has a manufacturing defect within the time frame of the manufacturer’s warranty, you may return the item for a replacement or merchandise credit only without a receipt, or with a receipt you will get the full amount refunded to you in the original form of payment.  

Call our Customer Service Department at (866) 253-5317, Monday – Friday, 8am – 5pm for help with returns & exchanges.

 

What is the history of Southern Season?

Click here  for a detailed history of Southern Season

How do I learn about employment opportunities with Southern Season?

Employment opportunities can be viewed here.