FAQs

What is the history of Southern Season?

Click here  for a detailed history of Southern Season

How do I request a catalog?

Just call (800) 253-3663 24 hours a day, 7 days a week to request a catalog, or request a catalog online.

How do I learn about employment opportunities with Southern Season?

Employment opportunities can be viewed here.

What shipping options are available?

Standard shipping

We offer numerous shipping options, utilizing United Parcel Service, Federal Express, and the United States Postal Service as our carriers. Standard shipping for the contiguous U.S. is via ground service by our selection of carrier. Please provide a full street address and include, as applicable, apartment or suite number and/or company name. Providing complete address information results in timely delivery of your order. Rates are calculated based on the purchase price of the item per each destination as indicated on the Standard Shipping Services calculation chart below. United Parcel Service and Federal Express both require a full street address.

Express shipping

Express shipping services with guaranteed delivery is available. Please see shipping charges calculation information listed below.

In the event of inclement weather and/or natural disaster, it is possible that delivery via any shipping method may be restricted or impaired. We cannot assume any responsibility for delivery time frames in these instances. If you have provided us with a telephone contact number or email address, we will attempt to advise you of anything that may interfere with your delivery.

We cannot guarantee successful delivery of orders for which we have incomplete or incorrect address information.

Shipping charges are calculated on the Shipping Method page as you are checking out. You will have the chance to select which shipping method you would like to choose.

Post Office Boxes and Military Addresses (FPO & APO)

Packages to these addresses will be shipped by Priority Mail via USPS. Express shipping services are not available for these addresses.  Please allow additional travel time for delivery to post office boxes and military addresses.

Hawaii and Alaska addresses

Packages may be shipped by Standard shipping services via Priority Mail or an Express Shipping method.

Store Pick Up Services

We are happy to arrange for in-store pick-up. Orders placed by 12 pm (EST) Monday – Friday may be picked up the next business day. Orders placed after 12 pm (EST) on Friday will be available for pick up on the following Tuesday. 

Courier Delivery Services

We provide courier delivery services for local addresses in and around the Chapel Hill, NC area. Please call customer service at (866) 253-5317 for more information and price calculations. 

Saturday Delivery

For Saturday delivery services, please call customer service 866.253.5317 for more information and price calculations.

When will my order ship?

Typically, all standard ground orders ship within 2 business days of being entered into our system, unless you have specified a “hold-to-ship” date. Express orders completed by 12 noon (EST) Monday – Friday will ship the same business day. Please note: during peak holiday periods Express orders placed by 7 pm (EST) will ship the next business day. Orders placed on Friday using standard shipping will ship no later than Tuesday.

When calculating transit days, the day a package ships is not counted as a transit day. Additionally, Saturday and Sunday are not included as travel and/or delivery days.

When will my order arrive?

When shipping via standard service (STD), all delivery times are in terms of business days (Monday – Friday). For instance, we estimate that a shipment to Iowa will take three business days once it is released from our company. However, we cannot guarantee that your order will arrive on the scheduled delivery day as these are only estimates. Typical standard shipping transit days.

Shipping Perishable Items:

Perishable and some semi-perishable items require express shipping services to assure that they arrive at your door in perfect condition.

Please Note: Typically, we do not ship perishable items on Thursday or Friday. If delivery cannot be made before the weekend, we will ship your perishable item on Monday.

How are shipping charges calculated?

Standard Ground Services for each delivery address:

For orders up to $24.99………..$6.99
Orders $25.00 – $44.99……….$8.99
Orders $45.00 – $68.99……….$10.99
Orders $69.00+……………………..FREE

Charges are for Continental USA Only

Express Shipping Services for each delivery address:

1DA – One day delivery $19.99 plus Standard Service rate
2DA- Two day delivery $12.99 plus Standard Service rate

Alaska and Hawaii for each delivery address:

Standard Shipping Service add $9.99 to the Standard Service rate.
Express Shipping Service add $9.99 to your calculated shipping for either 1DA or 2DA service.

What if I need to contact you after I place my order?

Should you need to contact us regarding your order after you receive your email confirmation, please email us at orders@southernseason.com or call 866.253.5317. Please reference your confirmation order number in your communications with us. In an effort to process your order and ship according to the guarantee we’ve made to you, we move quickly. We may be unable to change your order, including address and shipping changes, once your order is processed.

What if my package is damaged in shipping?

In case of a damaged shipment, be sure to save everything, including the shipping carton. Shipments are insured for the full purchase value. 

What is Southern Season’s return policy?

Returns within 90 days

An original receipt or gift receipt is required for all returns of non-defective items.  They can be returned within 90 days with a receipt if you are not completely satisfied with the product or the product has not been used. Returns with the original purchase receipt will be processed to their original form of payment. If a check was the original form of payment it will be refunded as cash 20 days or greater after the original purchase date.  Returns with a gift receipt will be exchanged or refunded with a store credit for the value indicated on the gift receipt.     

 

Defective Merchandise

If the product you purchased has a manufacturing defect within the time frame of the manufacturer’s warranty, you may return the item for a replacement or merchandise credit only without a receipt, or with a receipt you will get the full amount refunded to you in the original form of payment.  

Call our Customer Service Department at (866) 253-5317, Monday – Friday, 8am – 5pm for help with returns & exchanges.

 

What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, American Express and Discover Credit Cards.

How can I be sure an item is in stock?

If an item is out of stock or backordered, there will be an alert on the item’s page that says “** This product is currently on backorder.”

How can I check on the status of an order placed online?

If you have an online account , you can check your order status by logging into your account. Click the “Log In” link at the top of the page. The Account Dashboard will show you your recent orders and their status. You may also click the “My Orders” link on the left-side navigation to see all orders.

If you checked out as a guest without creating an online account, you may call our Customer Service Department at
(866) 253.5317, Monday – Friday, 8am – 5pm to check on the status of your order. 

How is sales tax calculated?

Applicable State & Local Taxes will be charged for orders with destination addresses in North Carolina, South Carolina or Virginia.

How do I change or cancel my order?

To change or cancel an order, call our Customer Service Department at (866) 253-5317, Monday – Friday, 8 a.m. – 5 p.m.

Is the credit card information I submit secure?

Your security is as important to us as your order. All of your personal credit card information is kept strictly confidential and is sent to us using Secure Socket Layer (SSL) encryption, a process that scrambles the numbers so that they are unreadable.

You can always tell when your browser is secure by the unbroken lock icon in the lower right hand of your screen.

When shopping on our site, you have entered the secured area once you add an item to your shopping cart. The lock will appear on your browser window.