IMPORTANT SHIPPING INFORMATION
We offer numerous shipping options, utilizing United Parcel Service, Federal Express, and the United States Postal Service as our carriers. Standard shipping for the contiguous U.S. is via ground service by our selection of carrier. Please provide a full street address and include, as applicable, apartment or suite number and/or company name. Providing complete address information results in timely delivery of your order. Rates are calculated based on the purchase price of the item per each destination as indicated on the Standard Shipping Services calculation chart below. United Parcel Service and Federal Express both require a full street address.
Express shipping services with guaranteed delivery are available. Please see shipping charges calculation information listed below.
Inclement weather or natural disaster:
In the event of inclement weather and/or natural disaster, it is possible that delivery via any shipping method may be restricted or impaired. We cannot assume any responsibility for delivery time frames in these instances. If you have provided us with a telephone contact number or email address, we will attempt to advise you of anything that may interfere with your delivery.
Please note: We cannot guarantee successful delivery of orders for which we have incomplete or incorrect address information.
ESTIMATED SHIPPING TIMES
Shipping charges are calculated on the Shipping Method page as you are checking out. You will have the chance to select which shipping method you would like to choose.
PO Boxes and Military Addresses (FPO & APO):
Packages to these addresses will be shipped by Priority Mail via USPS. Express shipping services are not available for these addresses. Please allow additional travel time for delivery to post office boxes and military addresses.
Hawaii and Alaska addresses:
Packages may be shipped by Standard shipping services via Priority Mail or an Express Shipping method.
Store Pick-Up Services:
We are happy to arrange for in-store pick-up. Orders placed by 12 pm (EST) Monday – Friday may be picked up the next business day. Orders placed after 12 pm (EST) on Friday will be available for pick up on the following Tuesday.
Courier Delivery Services:
We provide courier delivery services for local addresses in and around the Chapel Hill, NC area. Please call customer service 866-253-5317 for more information and price calculations.
For Saturday delivery services, please call customer service 866.253.5317 for more information and price calculations.
FREQUENTLY ASKED QUESTIONS
When will my order ship?
Typically, all standard ground orders ship within 2 business days of being entered into our system, unless you have specified a “hold-to-ship” date. Express orders completed by 2pm (EST) Monday – Friday will ship the same business day. Please note: during peak holiday periods Express orders placed by 7 pm (EST) will ship the next business day. Orders placed on Friday using standard shipping will ship no later than Tuesday.
Please note: When calculating transit days, the day a package ships is not counted as a transit day. Additionally, Saturday and Sunday are not included as travel and/or delivery days.
When will my order arrive?
When shipping via standard service (STD), all delivery times are in terms of business days (Monday – Friday). For instance, we estimate that a shipment to Iowa will take three business days once it is released from our company. However, we cannot guarantee that your order will arrive on the scheduled delivery day as these are only estimates. Typical standard shipping transit days.
What if I need to contact you after I place my order?
Should you need to contact us regarding your order after you receive your email confirmation, please email us at email@example.com or call 866.253.5317. Please reference your confirmation order number in your communications with us. In an effort to process your order and ship according to the guarantee we’ve made to you, we move quickly. We may be unable to change your order, including address and shipping changes, once your order is processed.
What if my package is damaged in shipping?
In case of a damaged shipment, be sure to save everything, including the shipping carton. Shipments are insured for the full purchase value.
SHIPPING PERISHABLE ITEMS
Perishable and some semi-perishable items require express shipping services to assure that they arrive at your door in perfect condition.
Please note: Typically, we do not ship perishable items on Thursday or Friday. If delivery cannot be made before the weekend, we will ship your perishable item on Monday.
STANDARD GROUND SERVICE RATES, per delivery address:
0 – $19.99 ……… $6.99
$20 – $39.99 ……… $8.99
$40 – $59.99 ……… $11.99
$60 – $79.99 ……… $13.99
$80 – $99.99 ……… $15.99
$100 – $199.99 ……… $18.99
$200+ ……… 10% of order amount
Please Note: Above charges apply to continental USA addresses only
Express Shipping Services, per delivery address:
1DA – One day delivery: $19.99, plus Standard Service rate above
2DA – Two day delivery: $12.99, plus Standard Service rate above
Alaska and Hawaii, per delivery address:
Standard Shipping – $9.99, plus Standard Service rate above.
Express Shipping – $9.99, plus calculated shipping for either 1DA or 2DA service.