Standard Shipping charges are designed to cover the costs incurred to process, prepare, and transport your order and related customer service. Standard rates are based on the non-sale price, before taxes, as shown on the chart below.
Estimated Shipping Times: Southern Season ships Monday-Friday, and any orders placed after 1 pm EST will be processed the following business day. Standard Shipping is 4-7 business days. Premium Shipping is 2 business days and Express Shipping is 1 business day. Please note that UPS and Southern Season ship Monday through Friday and not on the weekends.
How we Ship: We pride ourselves in handling your orders quickly and accurately. We will process and ship your gift within 24 to 48 business hours of your order, depending on the time of day the order was placed. Due to extremely high volume during the Christmas season, it may take extra time depending upon the availability of inventory. We will not be responsible for inaccurate addresses, corrections and reshipments will be the responsibility of the customer. We will strive to assist you in making these changes, for a fee, to ensure that your recipient gets the gift that you have ordered, and that it arrives in a timely fashion. It is our pleasure to do what we can to expedite your order. Some items may not be shipped together. If you have any questions, or if there is anything we can do to ensure your satisfaction, please reach us by email @ firstname.lastname@example.org or by calling us at (866) 253-5317
Perishable Gifts: Some perishable gifts incur an additional handling charge to ensure they reach their destination in perfect condition. Southern Season uses thermal packaging including ice-packs, insulated shippers for certain items. When the weather gets above 75 degrees for consecutive days, we may require expedited shipping options depending on where your gift is being sent. Wine cannot be shipped when temperatures are above 85 degrees as it will damage the wine. We will contact you within 24-48 business hours should we require additional handling, or notify you of potential delays on your gift order.
Shipping Perishable Gifts: Perishable and some semi-perishable items require express shipping services to assure that they arrive at your door in perfect condition. Please note: Typically, we do not ship perishable items on Thursday or Friday. If delivery cannot be made before the weekend, we will ship your perishable item on Monday.
Premium Shipping is the second-quickest way to get your order. Your package is expected to be delivered within 2 business days after the items have been shipped and picked up by the delivery carrier. There is no weekend delivery for Premium Shipping and certain holidays are excluded by the carriers. There is an additional $12.00 fee for this service
Express Shipping is the fastest way to get your order. Your package is expected to be delivered within 1 business day after the items have been shipped and picked up by the delivery carrier. There is no standard weekend delivery for Express Shipping and certain holidays are excluded by the carriers. If you would like a package to be delivered on a Saturday, please give us a call at 1-866-253-5317 to ask about our Saturday Delivery option. Please note Saturday Delivery is not available in all markets, one of our customer service specialists will discuss the options, and ensure that your gift arrives as intended, and when possible. There is an additional $20
Additional Shipping Options
Alaska and Hawaii
Shipments to Alaska and Hawaii require an additional charge of only $10.00 per destination. This charge will be added to the shipping charge associated with the shipping service you choose (see above).
PO Boxes and Military Addresses (FPO & APO):
Packages to these addresses will be shipped by Priority Mail via USPS. Premium and Express shipping services are not available for these addresses. Please allow additional travel time for delivery to post office boxes and military addresses. Please note that we cannot ship Wine or Beer to a PO Box.
Shipments Containing Alcohol:
- Alcohol cannot be shipped to IA, MA, ND, NH, NY, TX, UT, WV or PO Boxes.
- Purchaser and recipient must be at least 21 years of age to order or receive alcoholic beverages.
- A signature is required for all alcohol deliveries.
Hawaii and Alaska addresses:
Packages may be shipped by Standard shipping services via Priority Mail or an Express Shipping method.
FREQUENTLY ASKED QUESTIONS
Can I ship for Saturday delivery?
Absolutely. Call us at (866) 253-5317. We’ll take your order over the phone and make arrangements for Saturday delivery.
Can I place an order for In-Store Pickup?
Yes, we are happy to arrange for in-store pick-up. Typically, orders placed by 12 p.m. (EST) Monday – Friday may be picked up the next business day. Orders placed after 12 p.m. (EST) on Friday will be available for pick up on the following Tuesday. Call us at (866) 253-5317 and we’ll make arrangements for your in-store pickup.
What about courier service?
We provide courier delivery services for local addresses near our store locations. Please call us at (866) 253-5317 and we’ll coordinate delivering your order via our Southern Season delivery fleet.
What if my package is damaged in shipping?
In case of a damaged shipment, be sure to save everything, including the shipping carton. Shipments are insured for the full purchase value. In order for Southern Season to reship your items, please send detailed images of the damaged goods and the shipping box to email@example.com and we will issue a new order for the specified damaged product.